Frequently Asked Questions
Order Related Questions
How long does it take for a case to arrive?
Shipping time depends on where you live. We ship all orders within 48-72 hours and they are delivered within 4-7 working days.
What payment methods do you accept?
We accept payment from Credit Cards, Debit Cards, Internet Banking, PayTM and Cash on Delivery.
Can I cancel my order?
If the order has not been shipped yet, you can cancel the order by sending us an email to email@example.com If your order has been shipped, then you can accept the order and send it back to us for a refund.
How will I get confirmation that my Order is placed successfully?
An email will be sent to you once your order has been confirmed. All Cash on Delivery orders will receive a call from our executive to confirm the details before it is processed.
I tried placing my order using my Credit Card, Debit Card, Net banking. The order was not successful but my money got deducted. What really happened with my money?
Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days For assistance you can write to us at firstname.lastname@example.org and we will be happy to help you out.
Shipping and Returns
How should I check the status of my Order?
All orders are shipped within 24-48 hours after confirmation. Once the order has been shipped, you will receive an email with the Tracking details. For more details on your order, Kindly email us on email@example.com or WhatsApp us on 9212462075
I have not received my order yet, what do I do?
Don't panic, just send us a message and we'll find out what happened and where is your order.
You can email us on firstname.lastname@example.org or WhatsApp us on 9212462075